PSO2/NGS Incompatible Apps
Game Issues
Please note that it would be impossible to identify every Application that has an issue with PSO2. If you have Applications that have similar features to the ones below then please report if fixing them solves any issues.
| Operating System (OS) | Version(s) | Issue | Solution |
|---|---|---|---|
| Windows 10/11 (ARM64) | All | Game and tweaker refuses to install | This version of Windows and the hardware that comes with it are straight up Incompatible and cannot run the game. Buy a new computer with an Intel or AMD Processor from 2017 onwards. |
| Windows 7/8/10 (32-bit) | All | Game and tweaker refuses to launch or install | As the game itself now runs on 64-bit versions of Windows, 32-bit versions are no longer compatible and thus cannot run this software. Reformat and install an official 64-bit Operating System. |
| AtlasOS | All | Game refuses to launch | The AtlasOS developer has admitted to purposely removing security mechanisms and protections from his build, which Gameguard relies on. Reformat and install an official 64-bit Operating System. |
| ReviOS | All | Game refuses to launch | Developer provides no support for issues and is considered "as-is". Reformat and install an official 64-bit Operating System. |
| Linux (this includes Steam Deck) | All distros | Trouble launching or slow performance | Ensure you are on the latest GE-Proton or latest beta GE-Proton and on a filesystem with casefolding enabled. It is recommended to install Bottles from the FlatHub store. |
| Program | Filename(s) | Issue | Solution |
| BattleEye Anti-cheat | BEService.exe | Can cause the game to crash | Don't open any other games when trying to play PSO2 |
| EasyAntiCheat | EasyAntiCheat.exe | Can cause the game to crash | Don't open any other games when trying to play PSO2 |
| HP Protect Tools | HP.ProtectTools.DeviceAccessManager.ServiceHost.exe | Injects it's own DLL into PSO2 which can cause it to crash | Unknown |
| Hamachi | hamachi-2.exe | Breaks IPv6 connections causing connection issues to our Tweaker servers. | Closing it while playing is usually enough but you may have to uninstall it |
| NZXT CAM | CAM.exe | Modifies the Windows Kernel causing GameGuard to crash | Close the software while playing |
| OBS | Can cause the game to crash if not configured properly | Use window capture mode instead | |
| Razer Cortex |
k_fps64.dll RazerGameCapture32.dll RazerCortex.exe |
Injects it's own DLL into PSO2 which can cause it to crash | Closing it while playing is usually enough but you may have to uninstall it |
| Razer Game Scanner | GameScannerService.exe | Injects it's own DLL into PSO2 stopping our plugins from working | Closing it while playing is usually enough but you may have to uninstall it |
| Razer Ingame Engine |
RazerHook32.dll rzdspsrv.dll |
Injects it's own DLL into PSO2 which can cause it to crash | Closing it while playing is usually enough but you may have to uninstall it |
| TeamViewer |
tv_w32.dll tv_w32.exe tv_x64.exe |
Can cause the game to crash if not configured properly | Disable the QuickConnect button from displaying or close while playing |
| Xigncode Anti-cheat | xm.exe | Can cause the game to crash | Don't open any other games when trying to play PSO2 |
| Xsplit | XSplitGameSource32.dll | Can cause the game to crash if not configured properly | Use a window/screen capture mode |
| XtremeTuner Plus |
MPOsd.dll DXOSD.dll XtremeTuner Plus.exe |
Causes either a game crash or a black screen | Close the software while playing |