PSO2/NGS Incompatible Apps
Antivirus Software
Please note that it would be impossible to identify every Application that has an issue with PSO2/NGS. If you have Applications that have similar features to the ones below then please report if fixing them solves any issues.
| Program | Filename(s) | Issue | Solution |
|---|---|---|---|
| 360 Security | Silently blocks the Tweaker and our plugins | You will need to uninstall it and reboot your computer as it does not listen to exceptions | |
| AVG | AVGSvc.exe | Will block the Tweaker, our plugins, and in some cases the game itself | Add the folder where "PSO2 Tweaker.exe" is located as well as the "pso2_bin" folder to the software's exceptions |
| Avast |
aswhookx.dll AvastUI.exe |
Will block the Tweaker, our plugins, and in some cases the game itself | Add the folder where "PSO2 Tweaker.exe" is located as well as the "pso2_bin" folder to the software's exceptions |
| Avira |
Avira.Systray.exe avguard.exe Avira.ServiceHost.exe |
Will block the Tweaker, our plugins, and in some cases the game itself | Add the folder where "PSO2 Tweaker.exe" is located as well as the "pso2_bin" folder to the software's exceptions |
| BitDefender |
DevMgmtService.exe vsserv.exe |
Prevents GameGuard and/or the game from loading |
Both steps are required: • Set Advance Threat Defense to disabled • Add the folder where "PSO2 Tweaker.exe" is located as well as the "pso2_bin" folder to the software's exceptions |
| BullGuard Security | BgAgent.dll | Crashes the game or causes GameGuard errors | You will need to uninstall it and reboot your computer as it does not listen to exceptions |
| Bytefence |
ByteFence.exe ByteFenceService.exe |
Malware disguised as anti-malware | You will need to uninstall it and reboot your computer as it does not listen to exceptions |
| Charter Suite | Will block the Tweaker, our plugins, and in some cases the game itself | Unknown | |
| Checkpoint | Any software using CheckPoint to sandbox processes (like ZoneAlarm) Will break PSO2NA (The gaming services app), the Tweaker, our plugins, and in some cases the game itself | You will need to uninstall it and reboot your computer | |
| Comodo Antivirus |
cis.exe isesrv.exe |
Will block the Tweaker, our plugins, and in some cases the game itself | You will need to uninstall it and reboot your computer as it does not listen to exceptions |
| ESET |
ekrn.exe egui.exe |
Will block the Tweaker, our plugins, and in some cases the game itself. Can also cause infinite tunnel | Add the folder where "PSO2 Tweaker.exe" is located as well as the "pso2_bin" folder to the software's exceptions |
| F-Secure | fsorsp64.exe | Prevents the Tweaker from being able to do anything | In your F-Secure panel click browsing protection > settings > untick: "Block suspicious websites" > click on Ok. |
| Gateway Anti-virus | Prevents the patches and plugins from being downloaded | Disable SonicWall and add exclusions | |
| IObit Malware Fighter |
imf.exe IMFsrv.exe |
Will block the Tweaker, our plugins, and the game itself | You will need to uninstall it and reboot your computer as it does not listen to exceptions. All IOBit software are known to break the ability to let gameguard run & will be treated as malware. |
| Kaspersky |
avpui.exe avp.exe |
Has issues with GameGuard that will either cause errors or a BSOD | It needs to be disabled then exited using task manager |
| Lavasoft Ad-Aware | Lavasoft.WCAssistant.WinService.exe | Will block the Tweaker, our plugins, and in some cases the game itself | Unknown |
| Malwarebytes |
mbamservice.exe mbamscheduler.exe mbae-svc.exe mbamtray.exe |
Will block the Tweaker, our plugins, and in some cases the game itself | Add the folder where "PSO2 Tweaker.exe" is located as well as the "pso2_bin" folder to the software's exceptions |
| McAfee |
SSScheduler.exe mfemms.exe |
Will block the Tweaker, our plugins, and in some cases the game itself | You will need to uninstall it and reboot your computer as it does not listen to exceptions |
| Norton | nortonsecurity.exe | Will block the Tweaker, our plugins, and in some cases the game itself | Disable it if possible or you will need to uninstall it and reboot |
| Panda Antivirus | Crashes the game and causes GameGuard errors | You will need to uninstall it and reboot your computer as it does not listen to exceptions | |
| Sophos Home |
McsAgent.exe SAVAdminService.exe |
Will block the Tweaker, our plugins, and in some cases the game itself | Add the folder where "PSO2 Tweaker.exe" is located as well as the "pso2_bin" folder to the software's exceptions |
| Spybot Search & Destroy |
sdtray.exe sdimmunize.exe |
Crashes the game or causes GameGuard errors | Disable it if possible or you will need to uninstall it and reboot your computer |
| Trend Micro |
coreServiceShell.exe uiWatchDog.exe coreFrameworkHost.exe |
Blocks the Tweaker and our plugins, preventing the game from launching | Needs to be disabled completely when trying to launch the game as it does not listen to exceptions |
| Vipre Antivirus | Prevents the patches and plugins from being downloaded | Disable real-time scan and on-file access | |
| Webroot | WRSA.exe | Will delete PSO2.exe and prevent it from being downloaded |
Both steps are required: • Add the folder where "PSO2 Tweaker.exe" is located as well as the "pso2_bin" folder to the software's exceptions • Turn off the Web Shield when opening the Tweaker and playing |
| Windows Defender |
MSASCuiL.exe MsSense.exe smartscreen.exe |
Prevents access to game settings causing an infinite tunnel |
Do not disable Windows Defender as this does not help! Do these steps: • Add the folder where "PSO2 Tweaker.exe" is located as well as the "pso2_bin" folder to the software's exceptions • Add both "pso2.exe" and "PSO2 Tweaker.ex"e to Windows Defender's Controlled Folder Access feature |
| Zemana Antimalware | zam.exe | Will block the Tweaker, our plugins, and in some cases the game itself | You will need to uninstall it and reboot your computer as it does not listen to exceptions |
| Zone Alarm | Prevents the Tweaker and/or GameGuard from connecting | You will need to uninstall it and reboot your computer as it does not listen to exceptions | |
| eScan |
escanmon.exe escanpro.exe |
Dodgy Antivirus that flags the Tweaker, Plugins and game | Unknown if folder exceptions can be added, you'll need to figure this out yourself or uninstall it |